If you are dissatisfied in any way with your experience at the Harley Street Hair Clinic, we welcome your comments and promise to address them in a prompt, honest and thorough manner.
If your complaint is about your experience at the Clinic, you can contact us verbally, in writing, by email or face to face giving as much detail as you can. We will do our utmost best to resolve the issue if we can.
Harley Street Hair Clinic wants to make every effort to ensure your complaint is fully resolved. In the first instance, we would like to offer you the following: An invitation to a further meeting with our Complaints Manager. You can be accompanied by a friend or colleague.
A copy of our Compliments, Comments, Complaints & Concerns Policy and Procedure is available upon request.
If you are unhappy with the complaints investigation outcome, you can contact the Care Quality Commission directly as detailed below:-
Telephone: 03000 616161
Email: [email protected]
Website: www.cqc.org.uk
You can also email the clinic directly on:-
Email: [email protected]
